Service

  • Overview
  • Dealers
  • 24/7 Support
  • Preventative Maintenance

Reliability is paramount

As a Cat truck user, you’re part of the most powerful support system in the world

We Keep You Running

With a comprehensive dealer network across Australia, we leverage factory trained service technicians with the newest diagnostic tools to provide the highest quality of service and minimize downtime – so that your business can move at full speed.

Cat is proud that our customers expect more from us than just quality Cat truck products. That’s why we’ve put so much into our service and support network, providing you with the resources, reach and know-how to keep your business moving at its best.

The Support You Need

Caterpillar knows reliability is paramount for truck owners to succeed. Truck drivers operate on tight schedules, and downtime could result in lost revenue. That’s why Caterpillar keeps you operating in top form with the industry’s most responsive service network.

Every Cat truck is protected, at minimum, with a comprehensive extended service coverage plan, assistance from more than 50 locations throughout Australia and offers 48month/800,000km warranty on the engine and drive train.

Whether you’re looking for the location of the nearest Cat dealer or you need help arranging for on-the-road engine assistance, just call 1 800 228 007 and our Call Center support representative will assist you.

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It’s our business to look after you

With the demands on trucks across this arid land you can rest assured our Cat® dealers have you covered with our extensive network covering you along major and minor highway routes throughout Australia.

When you need maximum fuel efficiency, minimum operating costs and every minute of production you can get. Your Cat® dealer has ways to help you enhance every aspect of your operation, so you can work more efficiently and productively than ever.

We go out of our way to offer you more than anyone else can.

Call Us Anytime, Anywhere – 1800 228 007

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Protecting your investment

Without you, trucks don’t move, freight doesn’t get delivered, the nation somewhat stops.

We understand your needs and want to ensure downtime is kept to a minimum so that productivity with you behind the wheel is at a maximum.

Your local Cat dealer can discuss a Preventative Maintenance program to suit your needs and minimise the downtime necessary for you to stay on the road running.

Standardized pricing for inspections and oil and filter changes helps trucking customers better plan their operating budgets and know that their preventative maintenance activities will be performed consistently by properly trained Cat dealer technicians using quality OEM parts.

Roadside Assist

We understand that keeping you on the road is paramount to your business. Should you require Road Side Assistance for your Cat truck, our National Call Center is there to help 24/7 and will arrange the closest Dealer Technician to get you up and running.

Your truck is your livelihood, your tool of trade, your passion.

More than CAT engines

Nationwide, the Cat® dealer truck centres now provide more than just engine servicing.

Regardless of truck make our Cat® dealer truck centres provide truck customers with a ‘one-stop’ servicing location for Bumper-2-Bumper servicing.

Dealer trained service technicians with state of the art diagnostic tools and service pits (at selected locations) are dedicated to minimise your downtime, and provide you with a quality service at affordable pricing.

Additionally, the Cat® dealer has more than 700 000 parts available at their disposal from more than 3 500 genuine parts providers to ensure that your truck is equipped with quality replacement products.

After all our Cat® dealer track centres are all about getting you back on the road faster.

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